Frequently Asked Questions


Click a category or question below.

FAQ: Getting Started

Will I have a cookie cutter website like everyone else in my office?

I already have a website, can I transfer my website to Redplug?

FAQ: Custom Development

How do I request custom revisions to my website?

What is Redplug's current shop rate for custom development?

How do I communicate with my Redplug developer?

How do I send revisions requests to Redplug?

How do I send text copy to Redplug?

How do I send pictures to Redplug?

How do I review my website?

Why do I need to submit revisions all in one batch?

Who retains the copyright to my website?

FAQ: Design Issues

How do I write for the web?

FAQ: Website Maintenance

What is Edit Mode?

How do I login to Edit Mode?

How do I add, edit or delete a listing, realtor or other database record?

How do I change my web settings, account information or password?

How do I request changes that I can't make myself using Edit Mode?

FAQ: Website Promotion

What can I do to promote my website?

What is a search engine? What is search engine optimization / keyword indexing / search engine submission?

Why doesn't my website do as well in the search engine listings as it used to?

Where can I find more information on how search engines work?

FAQ: Billing Policies and Procedures

What are the rules for redemption of specials, coupons, discounts, special offers, etc?

What are Redplug's billing policies and procedures?

What are the setup and monthly costs for a Redplug website?

What are the costs for custom website development, domain registration or other services?

Do you have a money-back guarantee?

What forms of payment does Redplug accept?

FAQ: Email

How do I check my email from a web browser?

How do I stop receiving so much spam / junk mail?

FAQ: Domain Name

What is a domain name?

Why do I need to register a domain name?

How do I determine if the domain name I want is available?

How do I choose an effective domain name.

How do I register a domain name?

How much does a domain name cost to register / renew?

Who retains legal rights to the domain name I register?

Do I have to register my domain name with Redplug?